Who We Are

The Card Company supplies personalised Christmas cards, calendars and related products. When you use our website, place an order, request a brochure, contact us, or create an account, we may collect and use personal information about you.

We process personal information in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.

What Information We Collect

We may collect, store and use the following types of personal information:

• your name, company name and contact details;
• billing and delivery addresses;
• telephone number and email address;
• order details, product choices and personalisation details;
• payment and transaction information;
• account registration details, where you create an account;
• information you provide when requesting a brochure, proof, sample, quote or customer support;
• website usage information, such as IP address, browser type, referral source, pages visited and length of visit;
• marketing preferences and communication preferences;
• any other information you choose to send to us.

How We Use Your Personal Information

We may use your personal information to:

• process and fulfil your orders;
• prepare proofs and personalised artwork;
• contact you about your order, proof, payment, delivery or enquiry;
• send goods, brochures, samples or information you have requested;
• provide customer service and respond to questions or complaints;
• create and manage your customer account;
• send invoices, statements and order confirmations;
• collect payments and prevent fraudulent transactions;
• improve our website, products and services;
• send marketing communications where you have agreed to receive them or where we are otherwise allowed to do so by law;
• keep appropriate business, tax and accounting records;
• comply with legal, regulatory and security requirements.

Our Lawful Bases for Using Personal Information

We will only use your personal information where we have a lawful reason to do so. Depending on the circumstances, we may rely on one or more of the following lawful bases:

• Contract: to process your order, supply products, provide proofs and deliver the services you have requested.
• Legal obligation: to keep records, comply with tax rules, respond to lawful requests, and meet legal requirements.
• Legitimate interests: to operate and improve our business, respond to enquiries, prevent fraud, manage customer relationships and provide good customer service.
• Consent: where you have chosen to receive certain marketing communications or where consent is required for non-essential cookies or similar technologies.

Marketing Communications

We may contact you with information about our products, services, offers or brochures where you have agreed to receive marketing communications, or where we are otherwise allowed to do so by law.

You can ask us to stop sending marketing communications at any time by contacting us using the details on this page or by using any unsubscribe option included in our emails.

We will not sell your personal information to third parties for direct marketing.

Who We Share Information With

We may share your personal information with trusted third parties where necessary to run our business, provide our services, fulfil your order or meet legal obligations. This may include:

• payment providers;
• delivery and courier companies;
• printing, production and fulfilment partners;
• website, hosting and IT service providers;
• email, marketing and analytics service providers;
• professional advisers, such as accountants or legal advisers;
• law enforcement, regulators, courts or other authorities where required by law.

We only share personal information where it is reasonably necessary and expect our suppliers and service providers to handle personal information securely.

Payments and Security

Where you make a payment through our website, payment information is handled securely by our payment provider. We do not need to store your full card details in order to process your order.

We use reasonable technical and organisational measures to help protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Although we take appropriate precautions, no method of transmission over the internet is completely secure. You are responsible for keeping any account password and login details confidential.

International Transfers

Some of the third-party services we use may process personal information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with applicable data protection laws.

How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include keeping information to fulfil orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes and protect our legal rights.

Order, accounting and tax records may need to be kept for a number of years to meet legal and business record-keeping requirements.

Your Rights

Under data protection law, you may have rights in relation to your personal information. These may include the right to:

• ask for access to the personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete your personal information in certain circumstances;
• ask us to restrict how we use your information;
• object to certain uses of your information;
• withdraw consent where we rely on consent;
• ask for a copy of your information in a portable format where this applies;
• complain to the Information Commissioner’s Office if you are unhappy with how your information is handled.

In most circumstances, you will not have to pay a fee to exercise your data protection rights. We may need to confirm your identity before responding to a request.

Cookies and Website Analytics

Our website may use cookies and similar technologies to help the site work properly, support shopping basket and checkout functionality, and help us understand how visitors use the website.

For more information, please see our Cookie Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy policies, content, security or practices of third-party websites.

Updating Your Information

Please let us know if the personal information we hold about you needs to be corrected or updated.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business, services or legal requirements.

Any updates will be published on this page with a revised “Last updated” date.