About Us

The Card Company is the trading name of The Card-Company Limited.

Registered address: The Barn, Bangle Farm, Stoney Lane, Chantry, Frome, England, BA11 3LH.

In these Terms and Conditions, “we”, “us” and “our” refer to The Card Company. “You” and “your” refer to the customer placing an order or using our website.

Our Products

We supply personalised Christmas cards, calendars and related printed products.

Because many of our products are personalised, they are made or prepared specifically for your order. This may include your chosen wording, names, company details, logos, signatures, images, greetings or other personalisation.

Product images shown on our website or in our brochure are for guidance only. Colours, finishes and printed results may vary slightly due to screen settings, print processes, paper stock and production methods.

Placing an Order

When you place an order, you are offering to purchase goods from us in accordance with these Terms and Conditions.

You are responsible for ensuring that all information provided with your order is accurate and complete. This includes product choice, quantity, delivery details, wording, spelling, names, addresses, logos, signatures and any other personalisation.

We may refuse or cancel an order where we are unable to fulfil it, where details are incomplete or incorrect, where payment cannot be authorised, where there has been an error in pricing or product information, or where we reasonably believe the order cannot be processed.

An order is not accepted by us until we confirm acceptance by email, telephone, written confirmation, or by beginning to process your order.

Prices and VAT

Prices are shown on our website or quoted by us. Unless stated otherwise, prices exclude VAT and any applicable delivery charges.

We take reasonable care to ensure that prices are correct. If we discover an error in the price of goods you have ordered, we will contact you before accepting or processing the order.

If the cost of producing your order changes because of information supplied after the original quote, changes to your requirements, or circumstances outside our reasonable control, we will contact you before continuing.

Payment

Payment must be made in accordance with the payment terms shown at checkout, on your invoice, or agreed with us in writing.

For online orders, payment may be required at the time of order. For invoice or account customers, payment is due in accordance with the terms stated on the invoice.

We reserve the right to withhold production, dispatch, delivery, future orders or account facilities if payment is overdue.

For business customers, we may charge interest on overdue invoices where permitted by law.

Delivery

We deliver to the delivery address provided by you when placing your order.

Please ensure that your delivery details are accurate. We are not responsible for delays or failed deliveries caused by incorrect or incomplete delivery information.

Delivery dates and times are estimates only unless we have agreed otherwise in writing. We will do our best to meet expected delivery times, but delays may occasionally occur for reasons outside our control.

Risk in the goods passes to you when the goods are delivered.

Shortages, Damage or Problems with Your Order

Please inspect your order as soon as reasonably possible after delivery.

If any items are missing, damaged, incorrect, or there is another problem with your order, please contact us as soon as possible so that we can investigate and help resolve the issue.

You may be asked to provide photographs or other information to help us assess the problem.

Nothing in this section affects your statutory rights.

Returns

Because many of our products are personalised or made to your specification, they usually cannot be returned simply because you change your mind once production has started or the goods have been produced.

If goods are faulty, damaged, not as described, or we have made an error with your order, please contact us and we will work with you to resolve the issue.

Returned goods should be kept in their original condition and packaging where possible.

Customer-Supplied Content

You are responsible for ensuring that any wording, artwork, images, logos, photographs, signatures or other materials you provide are accurate, lawful and suitable for use.

You confirm that you have the right to use any content you provide to us and that our use of that content to fulfil your order will not infringe the rights of any third party.

We may refuse to print or produce content that we reasonably consider to be unlawful, offensive, discriminatory, abusive, misleading, or otherwise unsuitable.

Website and Brochure Information

We try to ensure that the information on our website and in our brochure is accurate and up to date.

However, product descriptions, images, colours, availability, pricing and specifications may change from time to time. We may correct errors or update information without notice.

We may change, suspend or discontinue products or services where necessary.

Website Use

You may use our website for lawful purposes only.

You must not use our website in a way that could damage it, interfere with its operation, compromise security, introduce viruses or harmful material, or infringe the rights of others.

All website content, including images, text, logos, graphics and documents, belongs to us or is licensed to us unless stated otherwise. You must not copy, reproduce, modify, distribute or use our website content for commercial purposes without our written permission.

Links to Other Websites

Our website may contain links to third-party websites.

We are not responsible for the content, security, privacy practices, products or services of third-party websites. Links are provided for convenience only and do not mean that we endorse those websites.

Limitation of Liability

We do not exclude or limit liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud, or any rights that cannot legally be excluded.

We are not responsible for delays or failures caused by events outside our reasonable control. This may include fire, flood, severe weather, strikes, transport disruption, supplier delays, power failure, machinery failure, shortage of materials, or other circumstances beyond our reasonable control.

For business customers, we will not be liable for loss of profit, loss of business, loss of opportunity, or indirect or consequential losses arising from or connected with an order, except where the law does not allow this.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Changes to These Terms

We may update these Terms and Conditions from time to time.

The version published on our website at the time you place your order will usually apply to that order, unless a different version has been agreed with you in writing.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, although consumers may also have rights under the laws of the country in which they live.